Frequently Asked Questions

Personalisation

How do I personalise a product?

[Explain your personalisation process — e.g. add the product to your cart, fill in the personalisation fields, and we take care of the rest.]

What information can I add?

[List what’s possible — names, dates, short messages, photos, etc.]

Can I see a preview before ordering?

[Yes/No + explanation.]

Orders

Can I change or cancel my order?

[Explain your cancellation/change policy. Personalised items are often non-cancellable once production starts.]

How will I know my order has been received?

You’ll receive a confirmation email as soon as your order is placed. If you don’t receive it within a few minutes, please check your spam folder.

Delivery

How long does delivery take?

[e.g. Standard: 3–5 working days. Express: 1–2 working days.]

Do you ship internationally?

[Yes/No + which countries + any extra costs.]

Returns

Can I return a personalised item?

[Personalised items cannot usually be returned unless faulty. Explain your policy clearly here.]

What if my order arrives damaged?

Please contact us within 48 hours of delivery with a photo and your order number. We’ll sort it for you.