Returns & Refunds

Personalised items

Because our products are made specifically for you, personalised items cannot be returned or exchanged unless they are faulty or damaged. Please double-check all personalisation details before placing your order.

Non-personalised items

Non-personalised items can be returned within [14/30] days of delivery, provided they are unused and in their original packaging. [Add any conditions or exceptions.]

Faulty or damaged items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your@email.com] with:

• Your order number
• A photo of the damage or fault

We’ll offer a replacement or full refund at no cost to you.

How to return an item

[Describe your returns process step by step — e.g. contact us, receive a returns label, send the item back, refund processed within X days.]

Refund timeline

Approved refunds are processed within [5– 10 working days] to your original payment method.